Dear Vyve Broadband,

I've been a customer since October '22, back when it was a small, independent provider—a tiny operation with equally tiny resources. Service was bad, but at least we knew why. Then you swooped in six months later, promising better everything. Turns out, your biggest upgrade was in overpromising.

From day one, I’ve endured endless outages, sluggish speeds, and customer support so frequent it feels like a long-distance relationship. I’ve reset my router and jiggled cables so often I could do it in my sleep—probably while humming your hold music. I’ve chatted with your technicians more than some of my own family members. Honestly, if “not being able to work remotely” weren’t a deal-breaker, I’d be a perfect candidate for a Vyve Quality Assurance Specialist! Maybe I could even make "Vyver of the Week!"

Every service call ends the same: a poor technician making a 50-mile trek to tell me they can’t fix it. They’ve replaced every piece of my installation—twice. Meanwhile, I’ve had some fascinating conversations with your contractors and engineers about just how awful your infrastructure is.

Your last visiting engineer admitted that faulty taps are constantly being replaced in my area and that your Cable Modem Termination System (CMTS) is a disaster—so bad it needs to be reset every few weeks. But, of course, doing that requires a senior engineer 120 miles away in the state capitol to schedule it six months in advance—and only if enough people complain.

That was my breaking point. I saw exactly what’s happening—the classic Roll-Up Strategy. GTCR and Mega Broadband Investments buy up small competitors, offer “competitive” services, but fail to invest in infrastructure. Customers are strung along until they leave, but with new sign-ups rolling in and little real competition, your investors stay happy while customers get continually shafted.

Like many of my neighbors, I work from home, meaning a reliable internet connection isn’t optional—it’s critical. It affects jobs, education, healthcare, emergency services, and even basic communication. It's 2025, the internet isn’t a luxury—it’s a necessity. When it fails, it disrupts livelihoods, safety, and well-being.

But, thanks to your deep-pocketed lobbyists, internet service isn’t regulated as a public utility. That means: No pricing limits—you can raise rates whenever you want. No service obligations—you pick and choose coverage based on profit, not need. No outage accountability—customers suffer, but you don’t. No infrastructure mandates—upgrades happen when they’re convenient, not when they’re needed. No meaningful oversight—government involvement is minimal at best. No competition—you operate as a de facto monopoly.

If I had a real alternative, I’d have jumped ship a long time ago. But for now, I don’t. So instead, I’m teaming up with my neighbors, who are just as fed up.

We’re working with local governments to demand accountability—because unchecked corporations shouldn’t get to dictate our access to a basic necessity. And we’re going to be loud enough that ignoring us is no longer an option. Through public pressure, advocacy, and community engagement, we’ll push for the service we deserve.

We hope you’ll cooperate—but if not, we’re ready to take our business and our advocacy elsewhere. In fact, nearby competitors have already expressed interest in stepping up where you’ve failed.

P.S. I never wanted to be that guy. But here we are.

Sincerely,

Disconnected Dave
Chief Connectivity Complainer